How AI can help a law firm with queries and follow-up
There is a silent problem in Spanish law firms.
It is not a lack of cases. It is not competition. It is something simpler and more costly: speed of response.
A potential client calls, writes an email or fills in a form. If they do not get an answer soon, it is easy for them to already be looking for another firm. And they probably find it before you have seen the query.
The time you do not have
A practising lawyer has many case files open at once. Add the meetings, the hearings, the preparation of documents and the paperwork.
When do you have time to answer a new client you do not know will hire you?
The honest answer is: almost never at the moment. And that costs money.
What AI does for a law firm
Xera Chat is the AI chat on a law firm's website. It is not a generic chatbot: it is set up with your firm's information and can:
1. Answer first queries out of hours
When someone visits your website at 20:00 with a doubt about an unfair dismissal (despido improcedente in Spanish employment law) or a lease, the chat answers with the information you have loaded into it, collects the key data and leaves it to your team to review the next morning.
2. Help with the follow-up nobody does
How many potential clients were left at "I will call you" and never called? XERA can propose that follow-up (a message after a few days and another later on, when you decide) and alert someone on your team so that they remember it. Sending it is approved by a person.
3. Answer questions about open case files
"What is the status of my case?" is the question that takes the most time in any firm. The chat can answer with the general information you give it; for the specific status of a case file, it alerts the lawyer in charge.
4. Collect first-consultation data
Before the client arrives at the meeting, the chat can have collected the type of case, the available documentation and the urgency, so that the first meeting starts with information and not with basic questions.
What AI does not do
Here it is important to be clear.
The chat does not give legal advice. It does not draft contracts. It does not represent clients. It does nothing that requires legal judgement.
What it does is help make sure that no potential client is left without an answer, so that your team spends its time on legal work.
If what you are looking for is AI to draft or research, the comparison of AI tools for law firms also reviews those tools.
To try it
If you want to see it on your own firm's case, write to us.
More information: XERA for law firms.
AI in action
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