Xera voice assistant
Your business picks up the phone even when you can't
It is for the business that cannot pick up the phone while it is serving someone: every call you miss is answered by an AI assistant that explains what you do and leaves you the message in your email when they hang up, and you can check it right now by calling 930 34 78 22.
An AI assistant answers your business's calls, takes the message and emails it to you as soon as they hang up. The phone assistant answers in Spanish only. Your usual number does not change: you only divert the calls.
Try it now: call 930 34 78 22Our phone line answers in Spanish.
15 days at no cost. We ask for your card at the start and charge nothing until day 16; if you are not convinced, you cancel before then and pay nothing. After that, €58 + VAT per month with 250 minutes included. 3-month minimum term from the first charge.
The trial and sign-up forms are in Spanish.
Three examples of how the business does not lose the call: repairs, an accounting and tax advisory firm and a real estate agency. The video is in Spanish, like the phone assistant. Notices arrive by email and, if you enable it, on Telegram too.
In brief
| What it is | An AI voice assistant that answers your business's calls |
| Language | Spanish (Voice only and Voz Pro); Spanish, English, French and German (Voz Multidioma) |
| Number | A dedicated Barcelona (93) number for your business |
| How calls arrive | You divert your usual number to your Xera number |
| What it does on the call | It introduces itself as an AI, can warn that the call is recorded and transcribed (depending on each client) and takes the message |
| What you receive | An email with the summary and, if you enable it, a Telegram alert; and your voice panel with every call (audio, transcription and message) |
| When it answers | During the hours you choose |
| Appointments | It does not book them: someone from your business calls back to confirm |
| Price | From €58/month with 250 minutes included (Voice only) or €99/month with 500 minutes (Voz Pro) or €198/month with 750 minutes (Voz Multidioma) |
What it does
It picks up the phone.
The phone assistant answers in Spanish only.
It says what it is.
It introduces itself as an AI assistant at the start. It can also warn that the call is recorded and transcribed; that notice is switched on or off for each client.
It takes the full message.
Name, phone, email, company, reason for the call and the time slot in which they prefer you to call them back.
It does not make up appointments.
It does not book into your calendar. It tells the caller that someone from your business will contact them to confirm.
It lets callers ask for a person.
If the caller wants to speak to someone on your team, the assistant does not insist: it takes their details so that you can call them.
It works when you decide.
You choose when it answers: outside office hours, when you cannot pick up, or always.
Same assistant as on WhatsApp.
If you also have Xera Chat, it is the same assistant with the same information on the phone and on WhatsApp. You do not maintain two.
How it works
We give you your Xera number.
A Barcelona (93) number just for your business. We set up the assistant with your business information.
You divert your calls.
Your usual number does not change. You divert calls to your Xera number: all of them, or only when you do not answer, are busy or have no coverage.
You receive every call resolved.
When they hang up, you get an email with the summary. In addition, the audio, the transcription and the message stay in your voice panel.
AI answering machine: more than a voicemail
It is not a voicemail that only records a message. The assistant answers instantly, introduces itself as an AI and takes the full message — name, reason and time slot — which reaches you by email when they hang up.
Do you have a switchboard?
The diversion is set up on the switchboard; you or your switchboard provider do it. We give you the destination number: your Xera number. How it connects ↓
What an AI virtual receptionist does, and what it does not
An AI virtual receptionist is an assistant that picks up your business phone when you cannot, talks to the caller, understands what they need and leaves you the message. It is not an answering machine: it replies, asks and writes down. And it is not a switchboard: it does not replace your number or your phone company; calls are diverted to its number.
Voice only and Voz Pro answer in Spanish, introduce themselves as an AI, take name, phone, reason and a time slot to call back, and send it to you when they hang up. They do not book appointments and do not transfer the call live to a person: they take the details so that you call back. If that is what you need, try it by calling 930 34 78 22.
What's new in the assistant
Telegram alerts.
Besides email, you can receive every call on Telegram. You enable it once with a link we give you.
Filter for calls you do not want.
The numbers you tell us (an alarm, a salesperson who keeps calling) are cut off before the assistant picks up: they do not reach you and do not use your minutes.
It pronounces your business name properly.
If the name is said in a particular way, we adjust it with you using voice samples before it answers anyone.
What you receive
An email as soon as they hang up
- The summary of the call.
- The alert: what the caller needs.
- The description of the call, with the details of the message.
Notices arrive by email and, if you enable it, on Telegram too.
The panel, «Voice» section
- All your calls.
- The audio of each one.
- The transcription.
- The message, with the details the assistant has taken.
The voice panel is included in every voice plan. Besides the email with the summary of each call, there you see the summary of your calls, the charts, and each call with its audio and transcript. And with XERA or Xera Chat, in addition, the contacts who call go into the panel's CRM on their own.
Do you have your own CRM?
If your CRM has an API, we connect it, so that every message goes straight in. See the conditions in Pricing.
Your call panel, included
With any of the voice plans you get your own panel, in the browser on your phone or computer, at no extra cost. Each customer sees only their own.
- A summary of the period, compared with the previous one: calls received, average length, messages and the callers who hung up without speaking.
- Charts of calls by hour and by day.
- The list with filters and a page for each call, with its recording and its transcript.
- The messages with a phone number that you still have to return, and a way to mark the ones you already did.
- The list as a file that opens in Excel.
Demo screenshots with sample data: they are not real calls or real people.
How it connects: call diversion
You do not change your number or your phone company. Your customers keep calling your usual number. The only thing you do is divert calls to your Xera number, the 93 number we give you.
When it is diverted
| Always | All calls go straight to the assistant |
| If you don't answer | It rings on your phone and, if nobody picks up, it goes to the assistant |
| If you are busy | If you are on another call, it goes to the assistant |
| Switched off or no coverage | If your mobile is switched off or has no coverage, it goes to the assistant (on mobile; on a landline, depending on the company) |
The most common setup combines «if you don't answer» and «if you are busy»: you keep picking up when you can and the assistant covers the rest.
If you have a switchboard
The diversion is set up on the switchboard. You or your switchboard provider do it. We give you the destination number: your Xera number.
If it is a landline or a mobile
It is activated by dialling a code from the phone itself. This is how it is done at Movistar and Vodafone, according to their help pages. Where it says 93XXXXXXX goes your Xera number, without spaces.
Movistar — mobile
| Diversion | Activate | Deactivate |
|---|---|---|
| Always | **21*93XXXXXXX# | ##21# |
| If you don't answer | **61*93XXXXXXX# | ##61# |
| If you are busy or reject the call | **67*93XXXXXXX# | ##67# |
| Switched off or no coverage | **62*93XXXXXXX# | ##62# |
To check whether it is active: *#21#, *#61#, *#67# or *#62#.
Movistar — landline
Pick up, dial the code and hang up when you hear the confirmation.
| Diversion | Activate | Deactivate |
|---|---|---|
| Unconditional (always) | *21*93XXXXXXX# | #21# |
| If you don't answer | *61*93XXXXXXX# | #61# |
| If you are busy | *67*93XXXXXXX# | #67# |
On a Movistar landline, call diversion is a service you subscribe to. Check with Movistar.
Vodafone — mobile
Dial the code and press the call key.
| Diversion | Activate | Deactivate |
|---|---|---|
| Always | **21*93XXXXXXX# | ##21# |
| If you don't answer | **61*93XXXXXXX# | ##61# |
| If you are busy | **67*93XXXXXXX# | ##67# |
| Switched off or out of coverage | **62*93XXXXXXX# | ##62# |
To remove all diversions at once: ##002#.
Vodafone — landline
Dial the code, then the number, and press the call key.
| Diversion | Activate | Deactivate |
|---|---|---|
| Always | *21* + 93XXXXXXX | ##21# |
| If you don't answer | *61* + 93XXXXXXX | ##61# |
| If you are busy | *67* + 93XXXXXXX | ##67# |
| Switched off or out of coverage | *62* + 93XXXXXXX | ##62# |
Another phone company? The codes are usually similar, but confirm them with your operator.
Before you sign up, check with your operator
- That your line allows diverting calls. Some companies, such as Digi, do not allow call diversion on all their lines; check with your operator before signing up.
- That it allows diverting to a landline from another company. Your Xera number is a Barcelona landline that does not belong to your operator.
- How much it costs you. The diversion may have a cost depending on your tariff with your operator. Check with them: we do not charge that cost.
Doubts about your line? Book a call (the call and the booking page are in Spanish) and we will look at it.
Pricing
Prices excl. VAT.
VOICE ONLY
- • 250 call minutes per month included.
- • Extra minute: €0.20.
- • Own Barcelona number (93).
- • Email when they hang up with the summary of each call.
- • The phone assistant answers in Spanish only.
- • Setup: €0 (with a 3-month minimum term).
- • Paying the year in advance: €638 (11 monthly fees).
VOZ PRO
- • 500 call minutes per month included.
- • Extra minute: €0.15.
- • Own Barcelona number (93).
- • Email when they hang up with the summary of each call.
- • Each message is sent to a web address of your tool: included.
- • The phone assistant answers in Spanish only.
- • Setup: €0 (with a 3-month minimum term).
- • Paying the year in advance: €1089 (11 monthly fees).
VOZ MULTIDIOMA
Voz Multidioma
Answers in Spanish, English, French and German
Setup €0 (3-month minimum term from go-live)
- 750 call minutes per month included
- Extra minute: €0.15
- Answers in Spanish, English, French and German, detecting the caller's language
- Own Barcelona number (93), one general number for all locations, and a message with a phone number to call back
- The message goes by email to the right person according to the reason and the location
- The summary of each call reaches you in Spanish, in the language of the call or in both, as you choose
- Voice panel included, and an email alert (and Telegram if you register your chat)
The form is in Spanish.
WHATSAPP + VOICE
With the Xera Chat Conecta plan
- • The same assistant on WhatsApp and on the phone, with the same information.
- • 500 call minutes per month included.
- • Own Barcelona number (93).
- • Email when they hang up and «Voice» section in your panel.
- • Connection to your CRM included: if your CRM has an API, we connect it.
- • Setup: €823 (Conecta plan setup €498 + official WhatsApp integration (Meta) €325; the voice setup is included).
Frequently asked questions
Does the caller know they are talking to an AI? And that the call is recorded?
Yes. The assistant introduces itself as an AI, always at the start. It can also warn that the call is recorded and transcribed; that notice is switched on or off for each client, and you can change the greeting. The caller knows from the very first moment and decides whether to carry on.
What happens with the recording and personal data (GDPR)?
The caller hears the AI notice before giving any data and, if you enable it, the recording notice too. We send you a summary of the call by email; the audio, the transcription and the message stay in your panel, in the «Voice» section. Calls are recorded and transcribed to handle your request. The assistant identifies itself as an AI from the very start and you can ask to speak to a person. We process data in line with our privacy policy (Spanish only); the audio and the transcription are processed by technology providers acting as data processors.
What if the caller wants to speak to a person?
They can ask for one. The assistant takes their details and tells them that someone from your business will contact them. You receive it by email and in your panel.
Does it book appointments?
No. It takes the message with the time slot the caller prefers, and tells them that someone from your business will contact them to confirm.
Which languages does it answer in?
Voice only and Voz Pro answer in Spanish only; Voz Multidioma answers in Spanish, English, French and German. Catalan not yet. (The WhatsApp chat of Xera Chat is multilingual.)
What happens if the month's minutes run out?
The assistant keeps answering. Extra minutes are charged at €0.20 each (€0.15 on Voz Pro). Included minutes that you do not use do not carry over to the next month.
Do I have to change my number or my phone company?
No. You keep your number and your phone company. You only divert calls to your Xera number.
Can I decide when it answers?
Yes. The schedule is configurable: outside office hours, when you cannot pick up, or always. And with the type of diversion you decide in which cases the call reaches it.
Does it notify me on WhatsApp?
Not on WhatsApp. Notices arrive by email and, if you enable it with the link we give you, on Telegram too. The calls, with their audio and transcript, are in your panel.
Does it work with my switchboard?
If your switchboard allows diverting to an external number, yes. You or your switchboard provider set up the diversion, and we give you the destination number.
Does it connect to my CRM?
If your CRM has an API, we connect it. It is included in the WhatsApp + voice package. Sending each message to a web address of your tool is included in Voz Pro and is a €149 one-off payment + VAT on Voice only; the custom connection to your CRM is €490 + VAT. With XERA or Xera Chat, contacts already go into the CRM of your panel on their own.
Don't let a single call slip away
Book a call with us. We look at your line, your phone company and how to divert, and we tell you which plan fits.
Book a call (the call and the booking page are in Spanish)